Customer service
is our priority!

Below you will find answers to the most frequently asked questions. If necessary, we are always at your disposal.


How will I receive information about the amount of electricity sold?

After the end of a given month, each producer in the micro-installation will receive information on the amount of electricity sold to the indicated e-mail address of Solare Energy (i.e. the surplus energy produced).

What is surplus energy?

Surplus is the amount of energy that has not been used in a given hour, which is why it has been introduced into the grid.

Does Solare Energy install two-way meters?

The installation of the meter and the execution of this process is carried out by the local DSO.

The installation of my micro installation has been completed. What are the next steps?

At least 30 days before the planned launch of the micro-installation, report to the local Distribution System Operator (DSO) to complete all formalities. In the next step, please contact us to conclude a repurchase agreement.

What is a micro-installation?

It is an installation for generating electricity from a renewable energy source (RES), whose total installed capacity does not exceed 50 kW.

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