Customer service is our priority!
Below you will find answers to the most frequently asked questions. If necessary, we are always at your disposal.
Below you will find answers to the most frequently asked questions. If necessary, we are always at your disposal.
We send e-invoices in the form of an e-mail with a summary of relevant information from the invoice in PDF format.
You will receive an e-invoice by e-mail on the same day it will be issued, around 22:00.
No. If you agree to receive an e-Invoice, we will not send you invoices in paper form.
With e-invoice: Convenient: no need to print and store incoming documents. E-invoices are always available in your e-BOK account. Safe: the e-invoice goes to your account on the day it is issued, there is no fear that it will be lost. Sparingly: you don’t have to wait for your electricity bill to arrive by mail. The e-invoice goes directly to your e-mail and appears in the e-BOK. This will make it easier for you to control your expenses. Ecologically, e-invoices are a saving for the environment. You give up paper and save the energy that is needed to produce it.
There is no difference between these invoices. An e-invoice is the same proof of sale as a paper invoice.
First of all, check the SPAM (e-mail) tab in your inbox.
If the message did not go to SPAM, verify the correctness of the e-mail address provided. It is possible when contacting the Customer Service Office – by phone, at the number: +48 690 991 991 or by e-mail, at the address: bok@solare.pl
You can pay the e-invoice in a convenient way for you, because it contains the same information as the one in paper form.
We do not attach an invoice to the message as an additional document, but it does contain a summary with the most important information needed to make a payment.
You will receive an e-invoice by e-mail on the same day that we issue it. In the message you will also find the amount and information needed for the transfer.
After activating the service, we will send your next invoice in electronic form. You can also find it in the e-box in the Invoices tab.
Launching the service and using it is free of charge.
Each Customer who has a contract with our company after indicating the e-mail address for sending FV.
An e-invoice is an invoice in electronic form. It contains the same data and is the same proof of sale as a paper invoice. The e-invoice is free of charge and is a document that is legally binding.
You can do this through the hotline, or by e-mail sent at bok@solare.pl.