Customer service
is our priority!


Below you will find answers to the most frequently asked questions. If necessary, we are always at your disposal.

Counters


The installation of my micro installation has been completed. What are the next steps?

At least 30 days before the planned launch of the micro-installation, report to the local Distribution System Operator (DSO) to complete all formalities. In the next step, please contact us to conclude a repurchase agreement.

Who and how often will read the meter after changing the seller?

The number of meter readings will not change. The same collector will appear at the same intervals.

Do I have to change the counter by going to you?

There is no need for this. Changing the seller does not require changing the meters. The current will be transmitted using the same cables, the meters will be read in the same way as it was so far. You will receive a separate energy invoice. Invoice for distribution services from the distributor.

What if the installation fails? Who will fix it? How to report a power failure?

The Polish Gas Company is responsible for the safety and operation of the gas installation. In case of failure or suspicion of it, call 992. A gas Ambulance is available at this number around the clock, 7 days a week. In case of failure or suspicion regarding the power installation, call 991, which is available around the clock, 7 days a week. It is worth remembering that the electricity seller is never responsible for a power failure, but its distributor.

How can I give a meter reading?

By e-side, in the tab – “applications” Via the helpline: +48 71 715 28 94 To the e-mail address: bok@energiapolska.com.pl

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