Customer service is our priority!
Below you will find answers to the most frequently asked questions. If necessary, we are always at your disposal.
Below you will find answers to the most frequently asked questions. If necessary, we are always at your disposal.
At least 30 days before the planned launch of the micro-installation, report to the local Distribution System Operator (DSO) to complete all formalities. In the next step, please contact us to conclude a repurchase agreement.
The number of meter readings will not change. The same collector will appear at the same intervals.
There is no need for this. Changing the seller does not require changing the meters. The current will be transmitted using the same cables, the meters will be read in the same way as it was so far. You will receive a separate energy invoice. Invoice for distribution services from the distributor.
The Polish Gas Company is responsible for the safety and operation of the gas installation. In case of failure or suspicion of it, call 992. A gas Ambulance is available at this number around the clock, 7 days a week. In case of failure or suspicion regarding the power installation, call 991, which is available around the clock, 7 days a week. It is worth remembering that the electricity seller is never responsible for a power failure, but its distributor.
By e-side, in the tab – “applications” Via the helpline: +48 71 715 28 94 To the e-mail address: bok@energiapolska.com.pl
