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In this case, by sending you an invoice for approval, we will also inform you that you can reduce the next invoice/invoices for electricity by the amount you should receive for the energy produced.

The amount due for the repurchase of energy will be settled within 30 days from the date of your acceptance of the invoice.

Within 14 days from the invoice date, we will send it for your approval to the e-mail address indicated in the contract.
Your reply to the e-mail with the invoice, sent to the address faktury@solare.pl, is considered as approval of the invoice. If, within 3 days, you do not send us your reservations or objections to the received invoice, we will consider that it has been accepted by you.

Settlements are made for a period of 6 months (equal to half a calendar year), based on measurement data received from the OSD.

The amount of co-financing for PV micro-installations is:
– photovoltaic panels alone – up to 6 thousand pln (1st and 2nd group of Applicants),
– photovoltaic panels plus components – up to 7 thousand pln (1st and 2nd group of Applicants), up to 3,000 pln (group of 3 Applicants)
– photovoltaic panels plus energy storage – up to 16 thousand pln.

In 2023, the Mój Prąd subsidy can be obtained for:

– Purchase and installation of a photovoltaic micro-installation with a capacity of 2 kW to 10 kW.

However, it must be remembered that the system capacity must be adjusted to the energy demand in such a way that the annual amount of energy produced and returned to the grid does not exceed 120% of the total amount of energy consumed in the same settlement period.

All devices included in the installation and systems mentioned above must be installed as new and cannot be manufactured earlier than 24 months before installation.

In 2023, three groups of investors may apply for the Mój Prąd subsidy:

Group I Applicants settling accounts for electricity produced in the net-billing system, who have not yet benefited from co-financing for photovoltaic micro-installations,

Group II Applicants settling accounts for electricity produced in the so-called discount system net-metering, who have not yet benefited from co-financing for photovoltaic micro-installations, provided that they switch to the system of accounting for the electricity produced, the so-called net billing,

Group III Applicants settling accounts for electricity produced in the so-called discount system net-metering, who benefited from co-financing for photovoltaic micro-installations, e.g. from the “Mój Prąd” program, provided that:

a) the photovoltaic micro-installation for which co-financing has already been received has been connected and paid for during the cost eligibility period, i.e. from January 1, 2020;

b) the system of accounting for electricity produced was changed to the so-called net-billing – effective from April 1, 2022, in accordance with the Act of October 29, 2021 amending the Act on Renewable Energy Sources;

c) an additional device from the range of devices indicated in the “Mój Prąd” program will be submitted for co-financing.

Surplus is the amount of energy that has not been used in a given hour, which is why it has been introduced into the grid.

The installation of the meter and the execution of this process is carried out by the local DSO.

At least 30 days before the planned launch of the micro-installation, report to the local Distribution System Operator (DSO) to complete all formalities. In the next step, please contact us to conclude a repurchase agreement.

Yes, please send a message to the address bok@solare.pl or contact via Chat on our website and indicate: generation source, installation capacity, start-up date / planned date of conclusion of the contract – in order to prepare an individual offer.

It is an installation for generating electricity from a renewable energy source (RES), whose total installed capacity does not exceed 50 kW.

The number of meter readings will not change. The same collector will appear at the same intervals.

There is no need for this. Changing the seller does not require changing the meters. The current will be transmitted using the same cables, the meters will be read in the same way as it was so far. You will receive a separate energy invoice. Invoice for distribution services from the distributor.

The Polish Gas Company is responsible for the safety and operation of the gas installation. In case of failure or suspicion of it, call 992. A gas Ambulance is available at this number around the clock, 7 days a week. In case of failure or suspicion regarding the power installation, call 991, which is available around the clock, 7 days a week. It is worth remembering that the electricity seller is never responsible for a power failure, but its distributor.

By e-side, in the tab – “applications” Via the helpline: +48 71 715 28 94 To the e-mail address: bok@energiapolska.com.pl

We send e-invoices in the form of an e-mail with a summary of relevant information from the invoice in PDF format.

You will receive an e-invoice by e-mail on the same day it will be issued, around 22:00.

No. If you agree to receive an e-Invoice, we will not send you invoices in paper form.

With e-invoice: Convenient: no need to print and store incoming documents. E-invoices are always available in your e-BOK account. Safe: the e-invoice goes to your account on the day it is issued, there is no fear that it will be lost. Sparingly: you don’t have to wait for your electricity bill to arrive by mail. The e-invoice goes directly to your e-mail and appears in the e-BOK. This will make it easier for you to control your expenses. Ecologically, e-invoices are a saving for the environment. You give up paper and save the energy that is needed to produce it.

There is no difference between these invoices. An e-invoice is the same proof of sale as a paper invoice.

First of all, check the SPAM (e-mail) tab in your inbox.
If the message did not go to SPAM, verify the correctness of the e-mail address provided. It is possible when contacting the Customer Service Office – by phone, at the number: +48 690 991 991 or by e-mail, at the address: bok@solare.pl

You can pay the e-invoice in a convenient way for you, because it contains the same information as the one in paper form.

We do not attach an invoice to the message as an additional document, but it does contain a summary with the most important information needed to make a payment.

You will receive an e-invoice by e-mail on the same day that we issue it. In the message you will also find the amount and information needed for the transfer.

After activating the service, we will send your next invoice in electronic form. You can also find it in the e-box in the Invoices tab.

Launching the service and using it is free of charge.

Each Customer who has a contract with our company after indicating the e-mail address for sending FV.

An e-invoice is an invoice in electronic form. It contains the same data and is the same proof of sale as a paper invoice. The e-invoice is free of charge and is a document that is legally binding.

If there is an overpayment in your billing account, you can tell us what to do with it. Download the application, fill it out, sign it and send it back in an electronic or paper version, and we will take care of the rest. The funds will be quickly and safely at your place.

Yes. Customers should pay their receivables in accordance with the billing documents received. The VAT reduction and the exemption from excise duty will be included in the accounting invoices covering the periods during which VAT is to be reduced and excise duty abolished.

From 1 January 2022 to 31 May 2022, excise duty will be reduced from 5 to 0 PLN / MWh for energy consumed by customers qualified for tariff group G.

VAT on electricity will be reduced from 23 to 5% for the period from 1 January to 31 December 2022.

The Anti-Inflation Shield together with the Act on the Protective Allowance contains 4 elements, the introduction of which is the responsibility of the Sellers (3 elements) and municipalities (1 element). Sellers will deal with areas consisting of: – reducing VAT on electricity from 23% to 5%. This change applies to all customers, – application of the exemption from excise duty on electricity from 5 to 0 PLN / MWh for energy consumed by the household (all tariff groups G), – implementation of alternative solutions to disconnecting electricity in the event of debt, as well as the introduction of a support program for vulnerable customers and people covered by long-term home care (due to respiratory failure). Municipalities will carry out: – activities in the field of granting the protective allowance.

Changing the notification preferences is possible by contacting us by e-mail to the following address: bok@solare.pl. If you want to turn on notifications again in the future, all you have to do is reactivate consents.

Through SMS and e-mail notifications, we remind you about: • issuing an invoice, • approaching payment date, • unpaid payments after the deadline. You can change your preferences for notifications and communication paths at any time on the eBOK portal After logging in, from the panel on the left, select “List of agreements”, then “Agreement” and go to the “Consents given” subpage. You can change the consent settings by switching the “Yes/No” button. Changing the notification preferences is also possible by contacting us by e-mail to the following address: bok@solare.pl

To start direct debit, you must agree in writing to the launch of this service. The form with instructions for filling in can be found on the website. Send the completed and signed form by post to al. Kasztanowa 5, 53-125 Wroclaw. Remember, sign the application with a signature consistent with the pattern placed on the signature card at the bank.

Check if both invoices are listed for the sale of electricity, or maybe one is for sale (from us) and the other for the distribution of energy:
a. If one is for sales (from us) and the other for energy distribution, then this is correct.
b. If both FVs are issued for the sale of electricity, then the contract period should be verified – with which seller during this period the contract for the sale of electricity was active.

One invoice contains fees for the distribution of electricity and is issued by the DSO (Distribution System Operator), the other invoice contains fees for the sale of electricity and you receive it from Solare Energy.

Please be advised that the payment should be made to the account number, which is on the invoice in bold print, because this is the individual number of your account in our system. This number is not on the whitelist, because it is a subaccount to the account indicated below in the explanatory content. Thus, only the main account is whitelisted.

Verify for what period the FV was issued and until when the contract lasted. If the invoiced period is the duration of our contract – you probably have not received a settlement for this time before, or it is an invoice correcting the current settlement. If there are still inconsistencies, report them to the BOK.

Invoices for a new buyer will be issued from the date of entry into force of the assignment, i.e. the date on which your Distribution System Operator will accept the change of recipient at the point of collection. However, the documents issued until the date of acceptance of the assignment notification will still be for the previous buyer. This is due to the need to implement the entire process of changing the recipient, which is time-consuming and independent of us. The customer service office informs both you and the other party to the assignment agreement about the accepted dates of the assignment after their approval.

Correction invoices are usually issued in connection with the verification of measurement data received from the Distribution Network Operator regarding the amount of electricity consumed by you. In accordance with the Law of 10 April 1997. Energy Law, the Distribution Network Operator is responsible for reading measurement and settlement systems. It is on the basis of the data provided by him that the electricity seller issues invoices for the electricity sold. In accordance with the Instructions for Operation and Operation of the Distribution Network, the data provided by the Distribution Network Operators may be corrected up to 15 months preceding the month in which the correction is made. This means that until then, the measurement data, which are the basis for settlements for the electricity sold, may be changed, and therefore it is necessary to make retroactive corrections of VAT invoices for already invoiced settlement periods. After making this adjustment, the amount of invoiced electricity sold should coincide with the amount of electricity resulting from distribution invoices issued by the Distribution Network Operator. We would like to emphasize that the time of correction of billing data is completely independent of the energy seller.

The plan is to settle based on actual electricity consumption. We issue invoices only after receiving a reading from your Distribution Network Operator.

The term is indicated on FV. The payment deadline is 14 days from the invoice date.

You can do this through the hotline, or by e-mail sent at bok@solare.pl.

You can get information about the invoice by phone or e-mail. If you would like to receive an invoice again, please report it when contacting BOK and we will send you a duplicate invoice.

The resulting underpayment should be settled as soon as possible, because statutory interest is charged on late payments.

You will find the number on each electricity or gas invoice. In the title of the transfer, enter the number of the invoice for which you are paying.

The Customer number can be found on the billing invoice after the symbol /K…. in the invoice number: FVE-R/K…/…/2021

For the sake of the environment, we print black and white invoices – they are originals.

The notice period is set out in the General Terms and Conditions.

If you use the sales agreement, you will receive two invoices: one for distribution from DSO and the other for the sale of energy from Solare Energy Sp. z o.o. These are two invoices, but they cover a different range of fees.

The standard price list contains the prices set for each tariff and the amount of the trading fee. This price list applies if the current contract period has come to an end and the Agreement has not been terminated. In this way, we ensure continuity of supply and do not expose you to standby sales. The price list can be found at:

The notice period is set out in the General Terms and Conditions.

No. Changing the seller is safe and takes place without interruptions in the power supply, because it does not require changing the installation and meter.

You can, but you don’t have to. If you grant us a power of attorney, we will terminate the contract on your behalf and settle all formalities.

The distributor has its own distribution network, i.e. cables, transformers and meters measuring energy consumption. A seller is an intermediary that uses the distributor’s infrastructure and is responsible for supplying energy directly to the final customer. Since the sale of energy is not subject to restrictions, its recipient can choose the company from which he wants to buy energy.

Installation of a photovoltaic installation does not entitle you to a fixed-term contract concluded at an earlier date without cost.

In accordance with applicable law, the possibility of withdrawal exists for the individual customer, civil and personal partnerships within 14 days from the date of its signing.

It is possible to conclude an agreement for the location where the new connection will be implemented – however, the connection service is provided by a dedicated DSO (PGE, Tauron, Energa, Enea, Innogy, etc.), so first you must conclude a connection agreement and obtain a Technical Data Sheet. With these documents, Solare Energy will be able to implement the agreement.

After changing the seller, the issuer of the invoice will be Solare Energy, so the account number for payments and the company conducting settlements will change.

Information about the current tariff group can be found on the contract with the current seller or on the latest invoice.

Yes. On the basis of the power of attorney, we will carry out a change of seller on your behalf – we will terminate the existing contract for the supply of energy and report the change of seller. You will sign the power of attorney together with the contract.

Yes. Changing the seller does not involve any costs.

How long does it take to change sellers?

The minimum time for changing the seller is 21 days – this is a deadline, because at least in advance we can report your contract to the DSO. However, you should take into account the time to sign the contract, verify it and deliver it in the original to our company. In addition, we take into account the notice period of your existing contract, so that the change of seller does not involve any additional costs for you.

Required documents: – a document confirming the legal title of the Recipient to use the object to which the application relates (e.g. a notarial deed), – a diagram of the connection of the Recipient’s installation/network with the DSO network (for applications regarding Tariff A, B, C2x). – technical data sheet – connection conditions, or a statement of readiness of the connected installation or confirmation of the possibility of providing distribution services and determination of technical parameters – connection contract – If it is a construction site, a building permit is required, if a new building – a acceptance document and a permit to use the facility.

When changing the data/assignment, the following documents are required: Acceptance protocol, Document confirming the ownership of the premises of the new owner/recipient, Distribution agreement number.. In the event of a change in the PPE address, building number, street name – a letter from the commune / city office about changing the street name / assigning numbers, etc. Information about the change of data, and in particular the assignment, should be sent to us as soon as possible, due to the deadlines applicable to us when reporting data changes to the DSO. When signing an assignment agreement or providing a data change document, it should be borne in mind that the change may take up to two months – depending on the DSO and the implementation of the application (when submitting an application for a UD for new data, the DSO has 21 days to prepare the UD, and after its conclusion we make a notification, which we also make for +21 days).

Send an inquiry to bok@solare.pl – in your message, include the elements of the contract that you want to change: change of consents, notification of data / tariff / power changes, etc.

We have 14 days from the date of acceptance of the complaint (receipt of the letter / e-mail, telephone).